HELP CENTRE

Frequently asked questions

Find quick answers about orders, delivery, returns, payments and products.

How can I check the status of my order?

Once your order is dispatched, you will receive an email or message with tracking details. You can also contact our customer care team with your order number.

Can I change or cancel my order?

Contact us as soon as possible after placing your order. We will try to help before the warehouse begins processing it, but changes cannot be guaranteed once fulfilment has started.

How long does delivery take?

Standard delivery to major UAE cities usually takes 2–3 working days. Remote areas usually take 5–8 working days. Orders placed after 12:00 PM are processed on the next working day. The final delivery estimate is confirmed at checkout.

Do you deliver to all areas in the UAE?

We deliver across the UAE. Some remote areas and oversized products may require additional delivery time or special arrangements.

How do I request a return or exchange?

Contact customer care with your order number and the reason for the request. Eligible unopened and unused products can be requested for return within 7 working days from receipt, subject to the conditions and exclusions in our Returns & Refunds policy.

Which payment methods do you accept?

The available payment methods are displayed securely at checkout and may vary depending on your location and order value.

How can I choose an age-appropriate toy?

Check the recommended age shown on the product page and packaging. Always consider the child's abilities and supervise play where appropriate.

How does the free gift offer work?

When your cart qualifies for an active free gift offer, the cart will show the available gift options. Add your chosen gift before proceeding to checkout.